Cancellation Policy

Last Updated: October 23, 2023


Your Quran journey and lesson bookings are very important to us. When you book a lesson, you are holding a space on your tutor’s calendar that is no longer available to other Qupil learners. We understand that sometimes, unexpected delays can occur, making schedule adjustments. In order to be respectful of your tutor and fellow Qupil learners, please cancel your lesson as soon as you know you will not be able to make your scheduled time or at least 4 (four) hours prior to it, to avoid cancellation penalties in the form of loss of qupil Hearts.

Kindly note that your free trial/subscription comes with 3 qupil Hearts. These Hearts are your Qupil lifeline. You want to keep them always healthy and full to avoid disrupting your Quran learning journey. You lose Hearts when you miss your private lessons or fail to cancel them in a timely manner.

Qupil Hearts are meant to help you take your Quran lessons seriously and make the most of your subscription.

Qupil is also keen on giving our revered Quran teachers a pleasant and respectful experience. We are confident you share this value with us and appreciate it! Happy Quran Learning!

How qupil hearts work